Back in August of last year, I bought a pair of pink diddy beats. I bought them through teambuy. I really liked these earphones-they’re small, they’re pink, and they allow me to take calls/skip through songs on my iPhone.
In December when I was in the hospital, much to my chagrin, my earphones stopped working. Realizing that my earphones should still be under warranty, I contact Beats By Dre, who emailed me an RMA. Just prior to my trip to Rotterdam, I sent the earphones back in the mail for repair/replacement. While I was on vacation, I got an email informing me that the earphones had been verified as being authentic (there are a lot of fakes out there) and that they would email me again when my repaired/replaced earphones were mailed out.
After returning from my trip and returning from a day at work, I got home to find a box on my doorstep. It said BBD as the sender, so I knew my new earphones had arrived!
I opened the box and was surprised at what I saw. These were not my small, pink earphones that I paid about 80 bucks for. These were bigger, much more expensive earphones! Is it possible that they sent me these $350 headphones to replace my pink ones??!
I left the earphones unopened, as I had a feeling that Beats By Dre would call me any day to let me know they had made a mistake.
Sure enough, the following day while I was at work, my sister called me and said that FedEx was at the door, saying they had a package to pick up. I knew it had to be the headphones. But the problem was..FedEx never told me that they were coming for the package, and nor did BBD. I wasn’t going to have my sister sit there and re-box the headphones. So, the Fedex delivery/pick up person left. I called BBD that evening, and I was told that a manager would get back to me within 48 hours. That was on a Friday.
So on Monday morning while I was at work, once again my sister contacted me to let me know that FedEx was here again to pick up a package as well as drop off another one. Again, since I was waiting to hear back from BBD, I didn’t re-box the headphones. So, Fedex left the second package. When I got home, I found a box which contained a brand new pair of the actual earphones I had. Wow.